Measuring Quality
We are haunted by the fact that even today—in the age of constant measurement—such outstanding physicians are hidden from families in need as desperate as ours by the meaningless morass of metrics and websites paradoxically designed to identify value and quality. The value of Matthew living his best life and of being able to again raise our children without fear of harm—priceless for our family—has not, to the best of our knowledge, been captured by any quality metric.
